Our Credentials

Our Corporate Expertise

Asia Assistance

We are a one-stop 24/7 assistance company with flexible cooperation approach to co-create innovative solutions with you:

  • Global medical & security assistance worldwide through our 24-hour Chicago, Paris and Kuala Lumpur centres
  • Mobility & electric vehicle roadside assistance
  • Hi-touch digital wellness program
  • Third party administration services 
  • Home and lifestyle assistance
  • Omni channel distribution support

We have serviced over 10 million individuals. Our customers are insurance companies, corporates and banks. 

about

Our Mission

Our Mission

Our mission is to protect and look after our customers, wherever they may be, in their everyday life as well as in emergency situations.

We identify risks to minimise their impact on our customers and their lifestyle. 

We provide support and emergency intervention,  safeguarding as well as assistance, and an on-going presence at all stages in life, in all situations, across the world.

Our Vision

Our Vision

A proactive partner who redefines service by creating innovative solutions, leveraging cutting-edge technologies to meet customers' specific needs.
 
AAN offering also depends on a highly committed team of men and women who are proud of their service and always ready to do whatever it takes.

Continuity Plan

Continuity Plan

The Business Continuity Plan (BCP) is constantly being assessed on a yearly basis. This applies to all the processes, scopes and employees for Asia Assistance. The BCP derives to emphasise the important elements of business continuity for business continuity strategies and disaster recovery strategies.

Our focus of having a resilient BCP is to protect our people, customers and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment.

The BCP is formulated for Main Business site at
AA One, Block N, Jaya One, 72A, Jalan Prof Diraja Ungku Aziz, 46200 Petaling Jaya, Selangor

We support the following markets

Health Provider

Health Provider

Insurance

Insurance

Financial Services

Financial Services

Automotive

Automotive

Pharmaceutical

Pharmaceutical

Government & Public Sectors

Government & Public Sectors