Our Corporate Expertise
Asia Assistance
We are a one-stop 24/7 assistance company with flexible cooperation approach to co-create innovative solutions with you:
- Global medical & security assistance worldwide through our 24-hour Chicago, Paris and Kuala Lumpur centres
- Mobility & electric vehicle roadside assistance
- Hi-touch digital wellness program
- Third party administration services
- Home and lifestyle assistance
- Omni channel distribution support
We have serviced over 10 million individuals. Our customers are insurance companies, corporates and banks.
Our Mission
Our mission is to protect and look after our customers, wherever they may be, in their everyday life as well as in emergency situations.
We identify risks to minimise their impact on our customers and their lifestyle.
We provide support and emergency intervention, safeguarding as well as assistance, and an on-going presence at all stages in life, in all situations, across the world.
Our Vision
A proactive partner who redefines service by creating innovative solutions, leveraging cutting-edge technologies to meet customers' specific needs.
AAN offering also depends on a highly committed team of men and women who are proud of their service and always ready to do whatever it takes.
Continuity Plan
The Business Continuity Plan (BCP) is constantly being assessed on a yearly basis. This applies to all the processes, scopes and employees for Asia Assistance. The BCP derives to emphasise the important elements of business continuity for business continuity strategies and disaster recovery strategies.
Our focus of having a resilient BCP is to protect our people, customers and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment.
The BCP is formulated for Main Business site at
AA One, Block N, Jaya One, 72A, Jalan Prof Diraja Ungku Aziz, 46200 Petaling Jaya, Selangor
We support the following markets
Health Provider
Insurance
Financial Services
Automotive
Pharmaceutical
