#TECH: Tool for monitoring workforce health and safety

KUALA LUMPUR: In response to the current health crisis, assistance service provider Asia Assistance, together with UK start-up LiveSmart, has developed "Awaken", a human resource (HR) health and safety tool that provides organisations with a digital platform to monitor workforce health and safety.

Never has placing employee's interests at the heart of business objectives been more important than during this pandemic - as well as setting the scene for how employers plan to look after the wellbeing of staff in the future.

In fact, according to Mercer's Engagement Index, just 26 per cent of employees in Malaysia do not feel engaged at work - one of the highest in the Asia Pacific region.

Another global Mercer 2020 survey of 34 countries found that when it comes to global talent trends this year, much of an organisation's success depends on whether it can support its talent to grow and shape a sustainable business. And while 61 per cent of employees trust their employers to prepare them for the future of work and look out for their wellbeing, 63 per cent feel at risk of burnout.


Awaken targets early detection and prevention of health-related issues by providing employees with lifestyle recommendations based on each individual's health profile, including blood type, physique, age and any pre-existing or underlying medical conditions.

Takumi Suzuki, Chief executive officer at Asia Assistance Network.

"Today, more than ever, employees expect their company to play a key role in their well-being. Their company is seen as a place of prevention and improvement of employees' health.

"As such implementing a positive and sustainable change of behaviour among co-workers has a significant long-term impact on their performance and Awaken is an innovative tool to support companies in this direction," says Asia Assistance Network's chief executive officer, Takumi Suzuki.

The tool engages with individuals through the application dashboard by mapping out a personalised wellness plan to guide employees in their daily lives, and supporting them to make effective lifestyle changes if required.

This app enables businesses with large team members to monitor their employees' health and wellbeing while measuring its direct impact towards their business.

To ensure the effectiveness of the application, a follow-up plan is set in place by Awaken for employers to ensure regular health assessments are carried out for all their employees by medical experts.

This two-pronged approach enables organisations to achieve optimum levels of productivity as the data from health assessments remain current and is automatically recorded in the application for continuous interactive monitoring and support.


Awaken is able to assist local corporations in reigniting the focus on health and wellbeing by delivering world-class employee health support.

LiveSmart's founder and CEO, Alex Heaton, explains the increased need for corporates to refocus on employee health and well-being: "The Covid-19 pandemic has resulted in a renewed focus on health, and in particular preventive health at all levels of society.

"People will try to eat better, lose weight, get fitter and reduce or manage existing health risks. Employees will be looking to companies to help protect their health and well-being; how corporates react to this will be a real test.

"Our partnership with Asia Assistance allows us to work with Malaysian companies to provide world-class employee health and wellbeing support; benefiting individuals and driving business effectiveness, in the long-term."

The easy-to-use app provides unlimited access for the whole organisation. This includes motivational content, challenges, reward schemes and access to offers and services which support a healthy lifestyle.