The Medical Assistance Service is not a rescue 911 program. Medical evacuation is an assistance to transfer a patient from an inadequate medical facility to the nearest adequate medical facility, and not directly from the site of incident.
Assistance rendered are based on doctor’s recommendation according to patient’s medical condition and not what the patient or family members want.
Yes. Asia Assistance will work with Insured to collect the relevant medical records and transmit them to the Clinical Committee.
Not all services and care suggested in the SMO report is covered under Insured’s health benefit plan. It is important that the Insured read and understand the exclusions in the policy.
Insured should discuss the SMO report’s recommendations with his/her doctor. The information contained in the report often provides important peace-of-mind to patients and their families. It may even lead to the pursuit of a new treatment plan administered locally.
You will be required to submit your Mediclinic reimbursement form complete with your diagnosis, referral letter from GP doctor (1st visit) or appointment card (follow up visit), original receipt and original bills (with breakdown of the bill) to Mediclinic.
You will be required to submit your Mediclinic reimbursement form complete with your diagnosis, original receipt and original bills (with breakdown of the bill) to Mediclinic.
Typically, Insured will receive the written report within 14 working days after all complete medical records have been received by the Clinical Committee.
The Clinical Committee (arranged through Asia Assistance) will study the case and select the international specialists most suited to it.
When Insured has been diagnosed with a critical illness, the feelings of concern and anxiety can be overwhelming. The necessity for an SMO can best be determined through an open discussion between his/her physician and family members. It offers Insured access to information to help guide Insured and his/her physician when making critical decisions of the health.
Kindly send in your complete documents to mcl.claims@asia-assistance.com.
Please send in your general enquiry to mediclinic@asia-assistance.com. We are more than happy to assist.
Please click on Easy Locator to locate the nearest panel clinic. Or, members can also contact Mediclinic to locate the nearest panel clinic to you.
You will be required to submit your claim form, medical reports, test/lab reports, original receipt and original bills to the insurer.
When it is a non panel hospitalization including government and semi-government hospitals, receive outpatient treatments including emergency ward visits, pre & post hospitalization treatments and non-guaranteed cases / amounts are the common reasons for reimbursement.
Please report to HR for any card loss. A replacement fee may be charged. Should you require a GL pending receipt of your medical card, please contact Asia Assistance for assistance. Otherwise, please pay and file for reimbursement.
You will be required to pay for any charges in excess of limits or any items excluded from your plan coverage.
You may only activate one medical card at a time and submit for reimbursement the amounts not payable by the first insurer / party against the second insurer / party. A certified true copy of all claim's documents and a confirmation of liability by the first insurer / party will have to be submitted to the second insurer / party for reimbursement consideration.
